Issues Searching Tickets with specific labels

Question

Hi All,

I am trying to search all the tickets which have either LABEL A or LABEL B tagged along with a specific set of users who have reported the issue and then export the query on a two dimensional filter statistic gadget.

When i check the gadget, i see multiple labels coming up  in the two dimensional filter

query used is as below

( labels = A OR labels = B ) AND (reporter = X OR reporter = Y OR reporter = Z )

Not sure what is wrong in this query, I have not added the status of the ticket as i need details of all the tickets who have this label,

I assume it should pull the details from all the projects ( 1,2,3,4.. ) in which this LABELS are being used

Any suggestions would be appreciated

Jack Brickey · Answer

lets first simplify the query

labels in (A,B) AND reporter in (x,y,z)

now as to what you are seeing in the gadget where issues w/ labels other than A or B is likely because there are issues that contain A or B BUT also contain another label. To check this theory. click on one of the links for say label C and look at the labels field. Does it also contain A or B?

Does this make sense?

Cody Stevens · Answer

Hey @Gurdeep Singh

You would want the JQL to look something like the example below. I think your issues is you have it as "labels = A OR labels = B" and it needs to "labels in".

labels in ("Label A", "Label B") AND reporter in ("User X", "User Y","User Z")