Default value for Priority set to none

Question

Hello, I would like to set have the priority field being empty and mandatory for users to make a choice. When a customer creates a new Service Desk Ticket the value is always preset with "medium", whereas the default is set to "none" in the Priority Scheme.

I found a JIRA ticket for it, but no idea if there is a solution for Service Desk (JRASERVER-13048)

Thanks for your help!

eperi · Answer

Hi, thanks for the quick reply! We'll see if that's an option for us.

Regards Sonja

Gezim Shehu [Communardo] · Answer

Hi there,

Unfortunately Priority is a system field and does not have that behavior.

Only custom fields (Select List or Radio) can allow that.

If you absolutely must have this functionality, well... I believe a quick hack would be to add another value for priority (say "No Priority" or "None" or either "Choose your priority"), set that as default.

Then you need to take care for that value not being selected. Maybe validators, conditions or even a behavior script.

Cheers