Error in assigning Jira Customer as reporter of Service desk

Hostvisors

I have create a Jira customer in service desk using createcustomer API
{
"displayName": "Test User",
"email": "testuser@gmail.com"
}

when i am trying to assign this customer as reporter of Service desk I am getting error The reporter specified is not a user.

Request:

{
'fields': {
'project': {
'key': 'GM'
},
'summary': 'Test User Summary',
'issuetype': {
'name': 'Registration'
},
'customfield_12624': '135573656',
'customfield_10202': '2019-08-15',
'customfield_10203': '2019-08-24',
'customfield_12633': 'Test',
'customfield_13296': '988888888',
'customfield_12634': 'User',
'customfield_12100': {
'value': 'AirTEST'
},
'customfield_10106': [
{
'value': 'Cherry'
}
],
'reporter': {
'name': 'estuser@gmail.com'
}
}
}

Response : 

{
"errorMessages": [],
"errors": {
"reporter": "The reporter specified is not a user."
}
}

Please help me to solve this issue.

Thanks in advance.

Angélica Luz

Hi White,

Thank you for reaching out to Atlassian Community!
Sometimes this issue maybe related to permission, so let's check this information first.
Have you checked if the customer is showing correctly on Administration > Jira Service Desk?
Have you tried to add this customer as reporter directly on the instance (agent view)?
Can you test creating the ticket on behalf of the customer in the customer portal?
Also, check on Jira settings > System > Global permissions if the Browse users and groups has all the necessary groups, for example:

• site-admin
• jira-users
• jira-software-users
• jira-administrators
• jira-servicedesk-users
• administrators
• atlassian-admins-admin.

Regards,
Angélica