SLA per Organization

Certus Port Automation

How can i implement SLA rules per organization? We have one overal servicedesk for customers with groups/organizations.

All different kind of SLA's per organization.

I know it was possible to relate SLA rules to a organization, but cant find this anymore..

Hope somebody can help me with this.

 

Regards Michel

 

Ravi Sagar _Sparxsys_

Hi @Certus Port Automation 

If your customers are already part of an organisation then you can define these SLAs using JQL with a query on organisations.

You can find some examples here.

Ravi