Error when attempting to add field "Labels" to a specific screen

Michael Gaskin_2e90eu

Problem statement:
We receive an error message when attempting to add the system field "Labels" to any screen associated with a particular issue type. Adding "Labels" to other screens does not produce the same error. 

Details:
We have an issue type called "Incident". Note that this is not the built-in Incident issue type that comes with Jira Service Desk - this is a custom issue type in Jira Server. 

"Incident" has three screens associated with it - Create, Edit, and View. Attempting to add the system field "Labels" to any of these screens results in an error message that says "Error: The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

Any suggestions for what the root cause might be?

Inactive Stephen

Hi @Michael Gaskin

This isn't exactly the same problem but is related to the labels field and error message - perhaps worth taking a look here: https://confluence.atlassian.com/jirakb/getting-the-jira-server-was-contacted-but-has-returned-an-error-response-we-are-unsure-of-the-result-of-this-operation-when-trying-to-drop-down-label-field-867036944.html

This also looks related: https://confluence.atlassian.com/jirakb/adding-a-field-to-a-screen-tab-throws-java-lang-indexoutofboundsexception-947179250.html

Ste