how to purchase outlook for jira addon for individual users?

Question

I'm trying to find a way to create jira service desk ticket from outlook email directly now. And I found that some of addons can help what I want to do.

But, In all of the addons pricing rule, purchasing price is calculated based on the user in my jira license. However, we just need the addons for only 10 people out of 100 users in our jira license and price difference is huge between 10 and 100 users. Is there any way to purchase addons only for 10 users in my license(currently i'm using jira server. not cloud)?

Shannon S · Answer

Hello Chloe,

Welcome to Community!

I wanted to also let you know we have the following feature requests in order to decouple the license base for add-ons from the Jira product. Please vote below on the feature request which applies to you in order to show this is something that would be useful for you.

* JRASERVER-59932 Separate license base for Addons (Server)
* JRACLOUD-59932 Separate license base for Addons (Cloud)

Let us know if you have any questions about that.

Regards,

Shannon

Nic Brough -Adaptavist- · Answer

You don't.

An app/add-on/plugin for an Atlassian system has to be licenced at the same tier that the server is licenced at (if you have more than one application in Jira, then it needs to be at the highest tier you have)

You have 100 users in Jira, so your apps need to be licenced for 100, irrespective of who might use it.