Automatic status change when commenting on a Ticket

Question

Hi,

We would like to set a automation for " Automatic status change when commenting on a ticket", But Assignee is exception for this rule.

We are using JIRA 7.2.10 version.

Regards;

Thangavel.

Thangavel VELUCHAMY · Answer

We are using 3 different roles they are:

-Admin

-Support

- User.

Only support team is exceptional for this rule.

jira guy_ymfmzd · Answer

You can add an automation rule in service desk project administration. You will have the option to check if the comment is made by customer and then transition status to whatever you like.