We are using Next-Gen and cannot locate where to assign Org Admin to a user that is already a Site Admin.
Hi Kim,
Thank you for reaching out to Atlassian Community!Currently, only an Org admin can add another one. The Org admin must follow the steps below:
Log in to your organization at admin.atlassian.com.
Choose Settings > Administrators.
Click Add administrators.
Enter an Atlassian account email address and click Grant access.
Give users admin permissions
Also, just to give you a little bit of context, next-gen is a type of project and the organization is part of the site administration, so this setting is something that we won't find on project settings, but on Administration or directly on admin.atlassian.com.
Regards,Angélica
Thank you!
https://community.atlassian.com/t5/user/viewprofilepage/user-id/986290 And what do you do when they leave and you need to set someone else as an Org Admin, how do you square that circle?
Hello @[deleted],
Thanks for reaching out to Community!
The best option, in this case, would be adding someone else as Org admin before the account from the current Org admin be deactivated.
Usually, the best people to administer the organization are other site admins that already have permission to manage users or the main billing and technical account.
We always suggest adding more than one Org admin to prevent this type of issue.
Hi Angelica,
I'm taking over from an existing ORG ADMIN and he has already granted me the role (shown in users with my name). Now I would like to check my self how can I grant/revoke ORG ADMIN to others, but I don't see the following options anymore in JIRA cloud?
admin.atlassian.com > Click on the organization name > Settings > Administrators > Add administrators.
Could you please help me navigating to Administrator options?
I just found this menu option....thanks.
For everyone still looking for this, the settings choice is at the very top center.
If you are an ORG admin and need to add another ORG admin,
https://admin.atlassian.com/ ==> Pick the organization==>Settings from top of the page==>Administrators from left side panel==>Add Admins
only an existing ORG Administrator can add/remove other ORG Administrators
Was there a resolution to this? My org admin has left without handing over the details...
Thanks, this was the best answer.
Hi @Syed - How do I get the ORG Admin privileges for my cloud site.
@Prasad Eda - as Syed mentions, someone who is already an Org Admin must grant you that permission.
None of these suggestions work on mobile browser.
only options are to rename org and transfer org.
please make a ticket to fix this!!!
Hello @Luke Poga,
Thank you for reaching out to Community!
Testing on my mobile, I was able to access the Administrators menu normally.
When accessing an organization via mobile, since it’s a smaller screen, it will be necessary to click on the Menu to access the Settings and then click on the arrow on the left side to expand and select Administrators.
Hope this clarifies!
Kind regards,Angélica
@Angélica LuzIt seems this option is not available in the new UI. Are there changes been rolled out recently. In the training material we got for Jira Admin 1 the explanation is already different, we should give org admin rights from the "Products" page. Also the groups site-admins seems to be granted org admin rights. This is confusing.
Yep, looks like the UI has changed - granting a user org admin rights is now done from the target user's detail page:
admin.atlassian.com -> Click on the organization name -> Directory -> Users -> [User Name] "..." button -> Show Details -> "..." button -> Add organizational role.
Super buried! Hope Atlasssian updates their docs soon.
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