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how to make all tickets public for all customers via customer portal?

MK_76ws8t

I would like to have all tickets accessible for all customer via customer portal without having to share them consuming the JSD license. Is this possible?

Can we share ticket by default with Jira groups instead of individual users?

Regards,

Muthanna MK

Accepted answers

Alexey Matveev

Hello,

You would need to add an organization, add all customers to this organization and set the Organization field of all tickets to this organization.

All comments

Alexey Matveev

Hello,

You would need to add an organization, add all customers to this organization and set the Organization field of all tickets to this organization.

MK_76ws8t

Is it possible to add an existing Jira groups to organization instead of individual users/Email?

Alexey Matveev

You can add only users, not groups.

MK_76ws8t

One more question: The moment I add the organization an Email is triggered. Is there any way the we can configure not to send Email notification when organization is added?