JIRA Service Desk Default Priority scheme issue

Question

Hi,

I am quite new to JIRA and recently assigned to a JIRA tasks to update a SD project and encountered this issue with JIRA Service Desk Default Priority scheme issue.

To update the a Service Desk Project I created a snapshot of SD project in PROD and deployed in DEV.

In the Project Summary, I got this error

Error rendering 'com.atlassian.jira.jira-project-config-plugin:summary-priorities'. Please contact your JIRA administrators.

I tried to attached the Default Priority Scheme, but I cannot.

From Issue > Priority Scheme there is a warning message "Currently, priority schemes are not supported for JIRA Service Desk projects."

I read this is already resolved in  JIRA 7.7.0, but Is there a work around for this for version 7.6.2?

Thanks,

Dennis

Dennis Manacap · Answer

Thanks will try.

Brant Schroeder · Answer

There is no row for the default priority scheme in configurationcontext table. You can fix it by follow the instructions found on this link: https://confluence.atlassian.com/jirakb/priority-scheme-is-not-associated-to-a-newly-created-project-by-default-945524522.html?_ga=2.37613664.1738277143.1567647397-214707426.1517458758