Set an specific assignee by mail handler

Question

Hello,

we have (so we thought) a really easy and simple problem:

Create an email handler and set an specific assignee and author by this handler.

First-Handler: set employee1@domain.com

Second-Handler: set employee2@domain.com

Project shall be the same.

I think, we've tried everything:

The Jira-own-handler cannot set an specific assignee.

So we've tried third-party-software, like jemh (seems to be very very expensive) and all the other mail-handlers for 10$.

But no solution could set the assignee, how we wanted.

But: That cannot be that hard.

Whats my fault? Whats my wrong thinking?

Can you help me?

Kind regards from Germany,
Oliver

Oliver Schneeweiß · Answer

We have a server-solution.

The solution with the cc-line isn't practicable.

Jira receives emails from our customers and from us (we forward emails from our customers direct to jira). When we add our email-address to the cc-line, then we get all emails twice.

Is there no other solution?

Krister Broman _Advania_ · Answer

First are you on cloud or server?

In server the CC assignee should be enabled then assign a person by adding them to the CC field of the mail.