Insight CMDB - Custom Field Duplicate Info Displayed

Question

I'm trialling Insight CMDB and it's great. However when you create a number of hierarchical custom fields based on objects, the view you get in JIRA has a lot redundant info.

If you see the example below each field's objects are based on the object in the field above, yet each field also shows that parent's value causing a mess and duplicates. Is there a way to get the custom fields to only show their actual values? The parent they come from is already shown in the field above.

Justin Hayes_7wd7rm · Answer

Hmm not sure that's going to help actually, as some of these objects have links to multiple objects above and all of those will show in the attributes view. Whereas I only want to see the specific object that was used to select in the parent field to drill down.

Justin Hayes_7wd7rm · Answer

Simplified view screen doesn't really help, because I've got a hierarchy of about 7 levels and want to see all those on the JIRA ticket.

I can see how the way it works would be useful if you only displayed one or two fields on the screen, but if you want all the fields in the hierarchy it's a bit of a mess.

I was hoping there was some way to configure the fields to only show their values alone, not the values of their parent field as well.

Maybe I could instead have some of the values as attributes and display them in the 'Object attributes on Issue view' - will see if that's a decent alternative. Just means you can't edit the details in-line in the issue view.

Jimmy Van (GLiNTECH) · Answer

Hi Justin, how are the fields getting those values? Is it from Jira service desk portal? Or are you creating Jira issues?

In either case, it's probably worth leaning about screen schemes. Then your create/edit screen can be messy, with a simplified view screen.

Check this article out

https://confluence.atlassian.com/adminjiraserver/associating-a-screen-with-an-issue-operation-938847289.html

Cheers