Access denied errors in mysql install for jira on debian linux

Paul Davidson

Followed these instructions https://confluence.atlassian.com/display/JIRA/Setting+Up+a+MySQL+Database+on+Linux+for+JIRA including the troubleshooting at bottom of page.

I tested the connection on the jira db setup form - was OK. Finished the setup and got a stackdump and this error:

com.opensymphony.module.propertyset.PropertyImplementationException: SQL Exception while executing the following:SELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype FROM propertyentry WHERE ENTITY_NAME=? AND ENTITY_ID=? (SELECT command denied to user 'jirauser'@'srdevwebd2.srphc.local' for table 'propertyentry')

Now when I browse jira at http://srdevwebd2.srphc.local:8080/ I get that error and the url shows:

http://srdevwebd2.srphc.local:8080/JiraLockedError

On the server I cannot run this command:

pauld@srdevwebd2:~$ mysql -p -u jiradbuser -h 127.0.0.1 jiradb
Enter password:
ERROR 1045 (28000): Access denied for user 'jiradbuser'@'localhost' (using password: YES)

Although this works:

pauld@srdevwebd2:~$ mysql \--user=jirauser \--password=mypassword \--database=jiradb
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 152
Server version: 5.1.66-0+squeeze1 (Debian)

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Nic Brough -Adaptavist-

You are trying three different connection settings, but only one of them is working.

Jira is trying to use 'jirauser'@'srdevwebd2.srphc.local'

Your first manual attempt is using 'jiradbuser'@'localhost'

Your second manual attempt is using (effectively) 'jirauser'@'localhost'

It looks to me like you've only granted access to the third one, so try granting access to the one you actually want to use. Remember "localhost" is not quite the same as "this computer via a name", even when you're on the same machine.