Populate Summary Field with Static Text + Custom field Values

Question

Hi Everyone,

We have Jira Cloud software and I have created some custom fields for a JIRA Board. I would really like to hide the summary field and have it auto-populate with a static text, plus information entered into a custom field that is required. I have read other posts, and see scripts, but honestly its a bit over my head.

The end result would be the following...

1. User selects issue type, and populates the information in all required fields

2. On creation, the Summary field is populated with either ("issue type + custom field + custom field") or ("static text + custom field + custom field")

3. Summary field is hidden on the ticket creation, but when the ticket is created, the Summary shows the above.

All custom fields would be required.

Could someone possibly help me solve this? I would need step by step instructions as the script / code part of it i'm not familiar on where to enter, etc.

Thank you so much!

Nic Brough -Adaptavist- · Answer

I don't think there's a way to do this nicely, even with Scriptrunner.

The summary is a mandatory field, you have to offer it to the user.  You can use SR to overwrite it during the create transition, but that tells your people you don't care about what they put in it (to get around that, you could move what they type into another field, but that's ugly).

The best option is to use the summary as it's intended - a human generated short piece of text that gives you a rough idea of what is needed/being asked.  You're looking at "issue type + fields" - why don't you just use "issue type + fields" in your reporting?

Tinker Fadoua · Answer

Ouch @Brian Manning that's a lot. The only option you have will be some coding not sure though how it works with Cloud version

Brian Manning · Answer

Yeah, I did check out Adaptavist ScriptRunner, but the license would be so expensive for us for this one little thing. Almost $1k a month. trying to find a better solution.