How to add text to a previously populated field using Jira Service Desk Automation?

Question

We want to allow our customer to input their own unique value in the Summary field of a request while also capturing the "character" of the request by adding the Request Type value to the customer's input. This would work something like so -

Customer opens a Get Info request and types, "Please tell me about your services" in the Summary field.

Jira Service Desk automagically converts the Summary field content to read, "Get Info - Please tell me about your services".

I've thought about doing this as an Automation rule but am stuck on how to craft the THEN condition. Any ideas?

Wallace Edwards · Answer

Thanks for the suggestion, Radu. Unfortunately, we're expecting the customer input (the "Please tell me about your services" part) to be variable - we have no way of knowing what they'll type, so what I'm really looking for is a way to reference it in the rule as a variable.

Radu · Answer

@Wallace Edwards would this rule work for you?.

The caveat is that if you have someone that says " Please tell me about your service I'm really interested in your lead time" it will cut the text to "Get Info - Please tell me about your services" and that you have to have a rule for each issue type.

What are you trying to accomplish?

Cheers,

Radu