Trigger an email to a group when a sev 1 issue is entered

Lucy Karis

I want to notify a group of people via email that a sev 1 has been entered by the customer. I may also want to do the same if a sev 1 bug is entered - send it to the dev management team. 

How do I do this?  I have no idea how to automate in Jira so I'd need a pretty descriptive solution!

Radu

Hi @Lucy Karis ,

Would this article help?

https://community.atlassian.com/t5/Jira-Service-Desk-articles/Notify-your-agents-when-an-issue-is-created/ba-p/1157911

 

Thanks,

Radu