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Unable to Resolve or Close any issues after upgrade to 5.2.2 (from 4.1.2, via 4.4.5)

EthanML

I am unable to resolve or close any issues on our test Jira upgraded to 5.2.2, attempting to do so just gives a loading spinner that seemingly never completes.

This occurs on different projects/workflows. Other issue actions such as editing or logging work seem to work fine.

Accepted answers

Theodore Tzidamis

Just adding this as a reference after finding the root cause of this in a support issue:

There was a javascript code block in a custom field causing the never-ending wait. Removing the javascript code from the field resolved this.

Great job there, Ethan ;-)

Theo

All comments

Theodore Tzidamis

Hi Ethan,

The fact that this happens when trying to resolve or close issues possibly points to some kind of validator or post-function running on that transition. For example, a validator might be trying to call a class that is not there which would cause this.

On another note, can you please enable Plugin Safe Mode in Administration > Plugins and see if that resolves the issue? That would mean that a plugin is causing this.

Can you please check that in your workflow?

Theo

Theodore Tzidamis

Just adding this as a reference after finding the root cause of this in a support issue:

There was a javascript code block in a custom field causing the never-ending wait. Removing the javascript code from the field resolved this.

Great job there, Ethan ;-)

Theo

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