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Issue Subscription sending emails unexpectedly and with void filter results

Tayyab Bashir

Hi,
I have a filter and I have subscribed to it on a daily basis.
I got two emails.

At correct time and correct results
At wrong time (extra and unexpected) with wrong results.

Following are the details from the wrong email:

----------------------------------------------------------------------------------------------------------------
Issue Subscription

Filter: assignee resolved in week (0 issues)

Subscriber: tbas
You may edit this subscription here.
This message is automatically generated by JIRA.
If you think it was sent incorrectly, please contact your JIRA administrators
For more information on JIRA, see: http://www.atlassian.com/software/jira
----------------------------------------------------------------------------------------------------------------

Both emails are coming from the same server.
I Don't have multiple subscriptions.

P.S. In any case, shouldn't the wrong email at least send the correct data?

JIRA_ Subscription_ FW_Last_Update-1.eml

Capture.PNG

JIRA_ Subscription_ FW_Last_Update-2.eml

Accepted answers

Vasiliy Zverev

Second letter could be generated by some test JIRA instance. It happends when both instances uses the same mail server.

All comments

Vasiliy Zverev

Second letter could be generated by some test JIRA instance. It happends when both instances uses the same mail server.

Tayyab Bashir

But both emails are coming from the same Url?

Nic Brough -Adaptavist-

Mail does not "come from a url", it comes from a user.

You usually create test systems by copying the production system. When doing that, the usual procedure is "copy production, set the do-not-process-mail flags on the startup script, start it and change the base url to the test one". It sounds like that has not been done to me, and as Vasiliy says, the test system is sending an extra mail, based on the fact that the mail server settings are the same and it's got a copy of your subscription, and it's likely that you have not changed anything in the last week in test...

Vasiliy Zverev

Different delivery time could be caused by different time on test instance server. Make sure that you do not have any test JIRA instances.

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