Hi,
where i can add or edit customer portal , when user raise request after that what fields will appear and what will be hidden. Where can i customize such settings.
Hi Sarmad,
Can you be more specific what the user should see or be hidden after the request is created? Do you want to customize the issue view to show or hide fields, or the "My Requests" report page?
Cheers,
Boyan
Hello Sir,
I am confused in issue type and request type fields. As when i what to edit fields in request type they are different.
Also i need to customize the the "My Requests" report page
And Service desk agent view page
Hope my question is clear and i will get help form your side.
Hello,
When you setup your requests for the Portal, you can select which fields to be shown when request is created. After the request is created, if the customer opens it he will see some fields values, comments, etc., but you cannot change that. You can also not change what the users see on "My Requests" page. There are apps that allow you to modify what the users see, but you will have to select which one will work for you depending on your needs.
can you please name some apps which are commonly used and also are easily integrated with JIRA?
Regards,
It looks like you're new here. Sign in or register to get started.
