date setting

fatoumata Sall_s4u5n8

 

Hello 

In my service desk  , I have  a field  to put the last date to resolve the problem   how to block on the calendar the day preceding today day .

 

thank a lot 

Angélica Luz

Hi fatoumatasall.

In order to block the customer to choose a date before today, we can add a validator in the workflow.
I tested many possibilities and the only one that works is the one that will allow them to choose the next day.
So, if they are creating the ticket now, they will be able to set the last date to resolve to August 28.
I tried the combinations to allow today's date as well, but once I do this, somehow older dates are also allowed.

The steps to do this are:

1 - Go to the desired project > Project settings > Workflows.
2 - Click on  for the desired issue type.
3 - Select the diagram mode > Select the "Create issue" transition.
4 - On the right side, click on Validators.



5 - Click on "Add validator" > Date compare validator.
6 - On this page, you will select the custom field you need on "Date", the Condition will be ">" and "Compare with" you need to select "Expression" and add "now" the same as the screenshot below:

7 - Click on Add.
8 - Publish draft > Select to save a backup copy > Publish.

Hope this helps!
If you have any other question, please let us know.

Regards,
Angélica