changing password for a user in Jira 3.11

Question

Hi

Have an old jira installation (3.11) With no LDAP configuration.

Suddenly after christmasvacation one user cant log in.

I want to change his password but cant find where I can do it.

I been looking at his user profile but cant see anything like "change/reset password"

I'm logged in as admin.

Neal Applebaum · Answer

if you are using an external user/password management, like LDAP, then users and passwords are not managed within JIRA. As an administrator, scroll down to the System section, and click on system Info. What are the values for External user management and Crowd integration?

Jo-Anne MacLeod · Answer

Please verify that the user you are logged in as is actually a memeber of the jira-administrators group.  That will ensure that you have the necessary permissions.

Here is the link the the documentation for 3.11 on how to change a users password, http://www.atlassian.com/software/jira/docs/v3.11/usermanagement.html#Changing+a+User%27s+Password

is the forgot password link on the page for other users?  On a different machine?

ps - sorry about the second answer, I forgot that the add comment link, even though I knew that comments wereen't working in safari.  d'oh!

Frederick Frede2 · Answer

Well on the login page I cant find any "forgot password" link.

And on user page i cant find any "set password" link

The problem is that I cant find any links for changing password anywhere.