No Notifications For Issue Creation - Jira Core Cloud

Jarrett Gorin

We are using Jira Core Cloud.  No matter what we set in our default notification scheme, the system will not send an "issue created" notification to anyone, any group, any project role....nothing.

 

I even tried setting it up to send notifications to me directly using the "single user" option.

When my associate creates an issue on a project I am part of, I get no notification.  If she then assigns me to the issue, I immediately get notified.

But I have notifications set to send one on issue creation...and I should receive these whether or not I am assigned to the issue.

How can I fix this???

Petter Gonçalves

Hello Jarret,

Welcome to Atlassian Community!

In order to troubleshoot your notification problem when creating issues, I recommend you to perform the following steps:

1 - Use the Notification Helper and check if any errors are returned:

1. Choose the Jira icon (, , , or ) > Jira settings > System
2. Click Admin Helper > Notification Helper.
3. Enter the name of your user
4. Enter the issue key of interest. For example, the issue about which the specified user isn't getting event email notifications.
5. Select create issue as the notification event and click Submit.

2 - Check if the outbound e-mail configured to send you notifications is properly whitelisted in your e-mail server/Firewall. You can check the outbound e-mail by navigating to Project Settings > Notifications:

3 - If you are performing the changes that you want to be notified of, make sure you marked Notify me under your Personal Settings

4 - Check if you have not received the notification in the Spam folder

Let me know if this information helps.