Hola Amigos, necesito ayuda para eliminar un usuario que no recuerda su password de acceso y perdió sus claves de emergencia, después de esto volver a crear su cuenta.
Hi Alex, welcome to the Community!
First of all, please note that we can only provide support in English, so I hope that isn't a problem
If the user forgot his password and lost his recovery codes, there's still another option to recover access to his account. If he has access to the SSH key he used to enable 2-step verification, he'll be able to get new recovery codes by running the following on his terminal:
ssh git@bitbucket.org recovery_codes
This is explained at Two-step verification.
If he lost his computer or doesn't have this SSH key anymore, let us know so we'll create a Support ticket for you. That way you can share his email address with us and we can help you solve this situation.
Regards,
Ana
Hello Ana, thank you for communicating with me, the user tells me that the computer where the keys were no longer has. That's why it's better to create a ticket, please tell me the steps to follow.
Hi Alex, thank you for the clarification.
I've gone ahead and created a Support ticket for you, you'll receive a notification in your inbox. Keep in mind that the affected user will also need to get involved as we'll need to exchange some information with him.
Let us know if there's anything else we can do to help!
Best regards,
Hello Ana, thank you very much for your management, of course if the user is committed to the subject, I will let you know if you have any questions.
regards
Hi, I need to remove my account now, please, I don't want to be here.
Hola buenas tardes. Necesito apoyo para cancelar la suscripcoin y eliminar mi cuenta, Cyando me suscribi seleccione la opcions de 30 dias gratis, mas me llego un correo notificando la revocación y no deseo mantener la cuenta.
Agradezco su apoyo.
por favor ayudarme a eliminar la cuenta no me convence gracias.
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