Is there to have JIRA automatically put an ID for the Reporter field?

Question

We have a corporate (non-cloud) instance and it used to pre-fill the "reporter" field with whomever was opening the JIRA ticket.  That no longer happens, and it now requires you to enter in your own name in the reporter field.  Is this something our JIRA admins changed or is it a security requirement that the software imposes? JIRA v7.6.6.  Is there a keyword I can use to prefill that fill from a URL?

We create links and add keywords like: pid=, issuetype=, components=,labels=,priority=

Is there something like reporter= where we could supply a variable to represent the person opening the JIRA? i.e. reporter=$UserID ????

Karen_sbeuft · Answer

Hi @Gerry PoulinWondering if you ever found a way to do this. Trying to figure this out. Thanks!

Mike Rathwell · Answer

Hi @Gerry Poulin ,

I suspect it's something your Jira admins changed as that can be a configurable item. I'd suggest you reach out to them to get it fixed. Typically, for the general user community in most cases, I don't even present the "Reporter" field and always have it be the current user.

One thing you can try; there are actually two different but related fields in Jira. There is the "Reporter" field you see but also a "Creator" field. Make a test ticket and see what it populates. They may have opened the "Reporter" field for people to create a ticket on behalf of someone. However, regardless of what is set in "Reporter" the creator will always be the current user. It may well be that, on create, it copies creator across to reporter.

mike