Can I add new customers based on automation to Jira Servicedesk?

Question

I would like to add new customers automatically to the database from a form.

At the moment our internal customers request new accounts via the portal.

They do this with a form, information included are email-address and names.

I'm trying to find a solution to add this new users automatically to the servicedesk customers database but im out of inspiration.

At first I thought maybe with automation, but the options are kind of limited there. 
For Okta we use a webhook to connect them is something like this also possible for Jira customers?

Would love to hear your thoughts on this!

Best regards, Marthine

Suresh Sakhare_n45t1k · Answer

Hi @Marthine

Below links help you.

https://docs.atlassian.com/jira-servicedesk/3.8.1/

https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/customer-createCustomer

Marthine · Answer

Hi Suresh

Thank you for your quick response, how would I do something like that?

Best regards,

Marthine

Suresh Sakhare_n45t1k · Answer

Hi @Marthine ,

If you have customer Name & email, you can create customer account in service desk using api.

Thanks,

Suresh