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One user is add in many groups (such as: group1, group2, group3) , so how many license is counted ?

Vo Chi Qui

Hi all,

My company billing 200 users jira ( upgrade from 100 users -> 200 users).

however, one user account is add into many groups.

The account export is 110 users but I cannot add more any user from User management screen.

We using the cloud Atlassian

Who can answer for me that issue.

Thanks & best regards.

Accepted answers

DPKJ

@Vo Chi Qui

you can have one user in as many group you like and he/she will counted as one user in your license.

There may be some other issue with user management screen or you are missing some users in export.

All comments

DPKJ

@Vo Chi Qui

you can have one user in as many group you like and he/she will counted as one user in your license.

There may be some other issue with user management screen or you are missing some users in export.

Vo Chi Qui

Thank you for your answer.

Can you tell me about how to export all actual accounts added into Atlassian ?

DPKJ

You can follow this - https://confluence.atlassian.com/cloud/export-users-from-a-site-833925313.html

This is fairly self explanatory.

Vo Chi Qui

Yes, thank you for your reply.

however, the number of exported users is less than the billing account's number, but I cannot still add new account as well.

How can I do in the case.

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