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How can I clone a complete Jira Service Desk project for use in a new Service Desk project?

Ian Walker_471sq4

My work let me take over one of their unused projects in JSD for testing and I have put a lot of work in to it and now I want to use what I have in a brand new JIRA Service Desk, but with a few small changes.

How can I clone the existing JIRA Service Desk in question? I read that when you create a JIRA Service Desk you can choose the option to create it with a shared configuration and then that configuration can be used in a new project - would that meet my needs?

If so, how do I tell if the existing project I have been working on was created with the option enabled to share its configuration?

Many thanks for the help.

Regards - Ian

Accepted answers

Mohamed Benziane

Hi @Ian Walker

When you want to share a configuration you just have to select the "created with shared configuration" when you will create the new JSD. You don't need to enable any option in the old jsd to use this option. The option will be on the botton of the create project screen. The shared configuration doesn't copy issues and users just the differents schemes.

All comments

Mohamed Benziane

Hi @Ian Walker

Ian Walker_471sq4

Hi @Mohamed Benziane.

Thanks for replying.

I am a little confused. How do I know if the project I am working on in JIRA Service Desk was created with a shared configuration or not? I want to basically then create a new Service Desk and use the same shared configuration.

Thanks - Ian

Mohamed Benziane

Look the issue type scheme, permission scheme, and other scheme, if they are used in other project then it was likely created with the shared option. But even if a project wasn't created with this option you can share this configuration.

Let's say i create a project A a simple project without any shared configuration, now i want to create a project B that will have the same configuration that the project A. I juste have to create a new project(B) and select the shared configuration option and tell to Jira to choose the configuration from the project A.

Hope this helps

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