Installation Error: «Multiple services with name 'Backup Service' exist..»

Question

I've installed Jira (never mind the platform, it's on a Raspberry Pi with Raspbian, so it's not supported - but the question should concern the underlying issue, so I'll go ahead and ask), had to restart the configuration (basic installation and configuration with the DB worked charmingly) from the browser, and then got the following error on the «Set up application properties» page (JIRAURL/secure/SetupApplicationProperties.jspa):

Error adding service: java.lang.IllegalArgumentException: Multiple services with name 'Backup Service' exist..

Searching for the exact error message didn't return any valuable results, nor did the catalina.out log give any noteworthy information.

Judging from the error message, I assume that there must be a config file/db entry containing the «jira services», where I could delete the (presumably already present) «Backup Service» and thus get rid of the already present ones.

Could anyone direct me to the corresponding file/db-table?

thanks!
Marc

Marc Feldmann_p1im5h · Answer

Hi @Amith Mathur {Appfire}

Many thanks for getting back and the link to the other discussion (I've based my installation on this great guide from JDavidPeter).

Please find the complete message pasted from the atlassian-jira.log below.

Thanks again!
Marc

2019-08-19 12:37:27,043 http-nio-8080-exec-23 ERROR anonymous 757x120x1 o4g4sf 192.168.1.20 /secure/SetupApplicationProperties.jspa [c.a.j.w.action.setup.SetupApplicationProperties] Error creating backup service
java.lang.IllegalArgumentException: Multiple services with name 'Backup Service' exist.
  at com.atlassian.jira.service.OfBizServiceConfigStore.getServiceConfigForName(OfBizServiceConfigStore.java:149)
  at com.atlassian.jira.service.DefaultServiceManager.getServiceWithName(DefaultServiceManager.java:183)
  at com.atlassian.jira.web.action.setup.SetupApplicationProperties$BackupServiceHelper.createOrUpdateBackupService(SetupApplicationProperties.java:266)
  at com.atlassian.jira.web.action.setup.SetupApplicationProperties.doExecute(SetupApplicationProperties.java:167)
  at webwork.action.ActionSupport.execute(ActionSupport.java:165)
  at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
  ... 7 filtered
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
  ... 48 filtered
  at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
  ... 7 filtered
  at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:31)
  ... 4 filtered
  at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
  ... 8 filtered
  at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
  ... 62 filtered
  at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
  ... 1 filtered
  at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
  ... 39 filtered
  at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
  ... 10 filtered
  at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
  ... 4 filtered
  at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
  ... 26 filtered
  at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
  ... 25 filtered
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
  at java.lang.Thread.run(Thread.java:748)

Amith Mathur {Appfire} · Answer

Hi @Marc Feldmann ,

Can you please paste the complete error message from <JIRA_home_dir>/logs/atlassian-jira.log file?

Installation of JIRA in Raspberry  was also discussed here

Thanks,
Amith Mathur