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When agent comments automatically assign to them

Alison Files

I want to create a rule that states when a comment is added by an agent then that ticket is automatically assigned to that agent. Is that possible?

Regards,

Alison

Accepted answers

Brant Schroeder

Alison,

You can do this one of two ways.

Insert a transition into the workflow that makes the assignment when the issue transitions as a post function. This would require them to click the transaction button at the top of the issue or it would not work.
Use an app like automation for Jira to make this happen on comment.

Thanks
Brant

All comments

Brant Schroeder

Alison,

You can do this one of two ways.

Insert a transition into the workflow that makes the assignment when the issue transitions as a post function. This would require them to click the transaction button at the top of the issue or it would not work.
Use an app like automation for Jira to make this happen on comment.

Thanks
Brant

Alison Files

Thanks Brant - I used the automation for Jira app and was able to configure the rule

Brant Schroeder

Glad to hear it worked out.

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