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Automated email notification

Aftab_Akhtar

Hi,

I have set up automation rules in Jira service desk. For example one is if the customer has not responded to a helpdesk in 5 days an email goes out to the customer to take a note of this.

The issue is that when these emails go out they show that they come from me.

Is there a way where i can change it so it shows that is shows that it came from the project or a different user?

Accepted answers

Aftab_Akhtar

Capture 4.PNG HI @Roman Kersky i cannot see this option on my screen. is there another screen i can use?

All comments

Roman Kersky

HI. You need change user to system account

Aftab_Akhtar

hi @Roman Kersky i do not have this screen i am afraid. is there another screen i can use?

Aftab_Akhtar

Capture 4.PNG HI @Roman Kersky i cannot see this option on my screen. is there another screen i can use?

Roman Kersky

HI, @Aftab_Akhtar )

I see you are using the cloud ) Try this

Aftab_Akhtar

Thank you @Roman Kersky that seemed to work.

I assigned to a user. is there a way I can assign it show the project name shows? or does it have to be a user?

Roman Kersky

user (

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