Unable to add a user to a team in Bitbucket.

Question

I am one of the administrator of an academic team working on a research project using the free licence on Bitbucket. As per the free licence, there can maximum be 5 users inside a team which we already had. So, to make a space for a new user, I removed one previous user from the team, and sent an invitation to this new user.

When this new user accepts the invitation, he is getting the below error:

The members in the team looks like below and their numbers are less than the permissible limit:

Can anyone tell me what is wrong here? And if it is a bug, can someone please resolve this?

mns28652 · Answer

I believe that what you are seeing and what I am seeing is different for the 'u****l' team. Right now, there are just 4 users as 'administrator' and 4 users including 1 invite as 'developer'. I removed the user 'mk*******' a week back from both the groups, but I believe it is not being reflected in the team settings from your side.

I would check about the academic group options and get back to you, but right now I am not having the expected access to my team.

Ana Retamal · Answer

Hi, welcome to the Community!

I've checked the team 'u****l' and I could see it already have 5 users, does that mean you were able to add the new user already?

If you're still unable to do so, please note that from our side we can see 5 users, let us know if this is the case so we can check what's going on.

Also, keep in mind that we offer free academic accounts for applicable organizations, which would allow you to have free unlimited users. You can learn more about it in our blog, What are the guidelines for academic licenses? and if you're interested, you can sign up using this form.

Hope that helps!

Ana