Move Issue To Diffrent Request Type

unknown

When i move a an issue in ServiceDesk to the same project in order to use the correct request type it doesn't seem to reapply the workflow according to the request type.

For example if a user create a request issue which actually should be a request with approval issue.

I'm moving the issue to the appropriate type but than the issue isn't using the workflow that is used for approval.

Is there a way to "reset" the workflow to run from scratch or change the status from waiting for support to waiting for approval?

 

Thanks

Olga Videc

Hello @[deleted]

Have you tried re-indexing the project? Have you made many changes lately?

Usually, when you move the issue it will ask you to edit previous wokflow statuses to match new workflow.

The reset/re-apply workflow you could copy current workflow and associate it with desired issue types.

BR, Olga