How to display certain options in the custom field based on Login user email domain?

DevaKiran

Hi,

I am using Jira Service Desk server. I have a below requirement.

I have a Single select custom field named "Product". I need to display the options in the Single select custom field based on user login email domain in Customer Portal.

For Example, if a user signup from the Jira service desk customer portal using "@gmail.com" i need to show certain options like A, B, C for gmail users and not all the options in the Custom field and in the same way if a user signup with "@outlook.com" i need to show D, E , F.

Is there any script to achieve this?

Regards
Deva

Petter Gonçalves

Hello DevaKiran,

Unfortunately, I'm not aware of any groovy script that can achieve restrict custom field options based in the Customer domain, however, I configured in my personal instance some steps using the free Toolkit plugin that you could use to achieve something similar to what you are looking for:

1 - I created a new custom field of type Domain of Reporter and added it to the customer request create screen. This field will automatically be updated with the reporter domain as soon as he creates the issue.

2 - Created an automation rule that will send a message to the customer as soon as the ticket is created based on the customer domain, with the following information:

Doing that, you can send this message as soon as the customer create the ticket asking him to properly provide the information you want, optionally directly in the field or through a comment.

I understand that this is not the ideal approach you are looking for. Let us know if you have any other ideas or requests that could achieve your need.