nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is there a way to create a specific role/restricted access for a Jira servicedesk agent?

unknown

We would like to add another role that is restricted from the usual. example the agent can see tickets from a specific customer. TIA.

Accepted answers

Susan Hauth _Jira Queen_

Hi Karren,

I would recommend you use Issue Security to restrict viewing of issues.

https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi Karren,

I would recommend you use Issue Security to restrict viewing of issues.

https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html

Hope that helps

Susan

unknown

Hi Susan, thank you for this. are the steps applicable on Jira Cloud? I tried following the steps and it did not work.

Kind Regards.
Karren

Susan Hauth _Jira Queen_

Hi Karren,

Absolutely you can do this on Jira Cloud:

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

Cheers

unknown

This one worked, but this is my goal.

In the Jira Service Desk, we have added our 3rd party support (as agent) for a specific client (client A). I want to limit his visibility on other clients' issues/tickets, they should not see issues of ( clients B- Z) Is this possible?

Thanks,
Karren