nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I combine Jira Service Desk with Jira?

Freddie_O_Connell

We have a variety of customers who will want to file bugs, request new features, and generally request support.

We already have Jira set up for managing both customer products as well as our core products.

I'm having a hard time figuring out from the documentation how I can add a customer to Jira Service Desk and have a bug opened there link to the existing project in Jira.

Is this a common/expected workflow?

Accepted answers

Jack Brickey

This is frequently asked in the Community. Here is an article that might help. I encourage you to search the Community for similar discussions and review a few to see what fits your needs.

All comments

Jack Brickey

This is frequently asked in the Community. Here is an article that might help. I encourage you to search the Community for similar discussions and review a few to see what fits your needs.

Freddie_O_Connell

@Jack Brickey Thanks. I spent a good bit of time looking through docs and not finding something as concise as this.

Freddie_O_Connell

@Jack Brickey I looked at the article and have been testing a variety of options in the UI of both Jira and Jira Service Desk, and I cannot find how to actually do the linking.

Screen Shot 2019-08-22 at 4.43.49 PM.png

Jack Brickey

Pulling the conversation back into this thread...

well I see that you are on server so... unfortunately “create linked issue” isn’t a thing in server, only in cloud. 😢

you can still create a clone and move it to the JSW project but not ideal.

Freddie_O_Connell

Ugh. Okay. Well, that doesn't get us to where I had hoped ...

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk