cannot log in after ad certificate change

Question

THe active directory LDAPS certificate was renewed.

Installed the new certificate, intermediary and root CA certificate in local Machine Trusted root certificates but still cannot log in. with error "Sorry, a communication error occurred while trying to contact the remote authentication server."

Ramiro P · Answer

If you have any trouble finding the higher level admin to access you can check this question: https://answers.atlassian.com/questions/304957/issues-logging-in-after-restore-can-i-disable-ldap

Ramiro P · Answer

Hi George, it seems you have to update your credentials in JIRA. Access using your JIRA System Administrator user (a user from the internal directory) and check your active directory configuration.

For more info you can check this too:

https://answers.atlassian.com/questions/65188/sorry-a-communication-error-occurred-while-trying-to-contact-the-remote-authentication-server

https://confluence.atlassian.com/display/JIRAKB/%27Sorry,+an+error+occurred+trying+to+log+you+in+-+please+try+again%27+Message+when+Trying+to+Login+in+JIRA+4.3