Comments visibility for other Jira users

Question

Hi guys,

is it possible to have a non visible internal comment for other Jira user who have SD licence?

Let me clear this up.  We have a customer XY in our Jira. He´s got SD licence but with limited permissions. He can see just one project, can´t delete others comments, and so on.. But he also see our internal comments on issue. Is there any security restriction for that?

The customer XY is separated in different role. I want him to see issue from Jira, but I don´t want him to see our internal comments on issue.

Very thanks for advices

Veronika

Veronika Dvorska · Answer

Hi, Alexey,
thnx for the link. Problem is, this works with Jira Core or Software. But not on Service Desk that I want :(

V.

Alexey Matveev · Answer

Hello,

You would need to restrict comment visibility:

https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html