Hi
My Jira goes down frequently at irregularly frequency. Can be 1 or 2 times by week, or, like this morning in 1h : 4 times.
Can you please help me this issue.
Thanks
David
Can u see anything in some logfiles, e.g atlassian-jira.log
Thank you for your help, yes I have access, here it some extract from it, I don't know what's the important informations from here :
JIRA 7.12.1 build: 712002 started. You can now access JIRA through your web browser.************************************************************************************2019-08-13 09:58:19,792 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup begun2019-08-13 09:58:19,798 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup ended2019-08-13 09:58:19,830 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.atlassian-whitelist-core-plugin]2019-08-13 09:58:19,959 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]___ Plugin System Started _________________2019-08-13 09:58:20,267 JIRA-Bootstrap INFO [c.a.jira.upgrade.UpgradeScheduler] Scheduling upgrades to run in 1 minute(s)2019-08-13 09:58:20,639 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.IndexedUserDao] Reindex all users took: 346.0 ms2019-08-13 09:58:20,802 JIRA-Bootstrap INFO [c.a.j.p.e.bamboo.service.PlanStatusUpdateServiceImpl] PlanStatusUpdateJob scheduled to run every 60 seconds2019-08-13 09:58:22,250 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.thed.zephyr.je]2019-08-13 09:58:22,575 WaitForAO DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-dvcs-connector-plugin]2019-08-13 09:58:25,190 UpmScheduler:thread-1 WARN anonymous [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons2019-08-13 09:58:35,118 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]___ Modifications ___________________________Modified Files : jira-application.propertiesRemoved Files : None2019-08-13 09:58:35,341 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]2019-08-13 09:58:35,521 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]2019-08-13 09:58:35,538 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]2019-08-13 09:58:35,541 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipChatPluginLauncher] HipChat Plugin launched successfully2019-08-13 09:58:35,542 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2019-08-13 09:58:35,581 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.2019-08-13 09:58:35,591 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2019-08-13 09:58:35,598 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.2019-08-13 09:58:35,608 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2019-08-13 09:58:35,609 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.2019-08-13 09:58:35,908 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....2019-08-13 09:58:35,948 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.2019-08-13 09:58:36,075 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:---------------------------------------------------------------------------------Heap memory : Used: 438 MiB. Committed: 476 MiB. Max: 967 MiBNon-heap memory : Used: 243 MiB. Committed: 265 MiB. Max: 1264 MiB---------------------------------------------------------------------------------TOTAL : Used: 681 MiB. Committed: 740 MiB. Max: 2231 MiB---------------------------------------------------------------------------------2019-08-13 09:58:36,733 Caesium-1-2 WARN [c.a.upm.schedule.BundledUpdateCheckJob] A bundled update (Jira Software 8.2.2) was requested, but will not be performed until JIRA has been updated to build #802,0022019-08-13 09:58:38,425 Caesium-1-4 INFO [c.a.jira.startup.CacheWarmerLauncher] Warming up 3 caches.2019-08-13 09:58:38,495 Caesium-1-4 INFO [c.a.jira.i18n.I18nWarmer] Init i18n cache2019-08-13 09:58:38,494 ForkJoinPool.commonPool-worker-1 INFO [c.a.j.cache.soy.SoyCacheWarmer] Warming 41 soy modules2019-08-13 09:58:39,257 Caesium-1-2 INFO [c.a.j.index.ha.DefaultIndexRecoveryManager] Latest index date: {2019-08-13 09:49:23}, Latest DB date: {2019-08-13 09:49:23}2019-08-13 09:58:45,484 http-nio-8080-exec-13 DEBUG marcin 598x3x1 1of47n4 212.59.251.68 /browse/EAT-531 [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.whisper.atlassian-whisper-plugin]2019-08-13 09:58:45,749 http-nio-8080-exec-13 DEBUG marcin 598x3x1 1of47n4 212.59.251.68 /browse/EAT-531 [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]2019-08-13 09:58:55,431 Caesium-1-2 INFO [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...2019-08-13 09:58:56,404 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...2019-08-13 09:58:56,405 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
please search in the log file if you have any error messages,search for ERROR
Here it is :2019-08-13 09:59:32,240 HealthCheck:thread-2 ERROR ServiceRunner [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheckjava.net.SocketTimeoutException: Read timed outat java.net.SocketInputStream.socketRead0(Native Method)at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)at java.net.SocketInputStream.read(SocketInputStream.java:171)at java.net.SocketInputStream.read(SocketInputStream.java:141)at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:139)at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:155)at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:284)at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261)at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165)at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272)at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124)at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56)at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at java.lang.Thread.run(Thread.java:748)2019-08-13 09:59:40,611 Caesium-1-4 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 621162019-08-13 09:59:40,611 Caesium-1-4 INFO [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 62176 ms.2019-08-13 10:02:21,321 Caesium-1-1 WARN [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons2019-08-13 10:57:25,748 Caesium-1-3 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.authentication.atlassian-authentication-plugin]2019-08-13 10:58:55,433 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...2019-08-13 10:58:56,403 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...2019-08-13 10:58:56,403 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
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