How to display a particular field with a defined set of values based on selection of another field

Question

I have two select list custom fields SL1 and SL2. They have the following values:

SL1 - SO11, SO12, SO13

SL2 - SO21, SO22, SO23, SO24

I want to achieve the following scenario, when a user wants to login a ticket in my service desk project:

User selects SO11 in select list SL1 -> select list SL2 is not visible to the user

User selects SO12 in select list SL1 -> select list SL2 is visible with options SO21 and SO22

User selects SO13 in select list SL1 -> select list SL2 is visible with options SO23 and SO24

I am using Jira Service Desk Cloud version.

Abhi_ck98ae · Answer

Thank you for your response. I have voted for the open tickets that you shared

Angélica Luz · Answer

Hello Abhi,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to use dynamic forms or show fields based on the value selected on the previous one. We have feature requests suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4054
- https://jira.atlassian.com/browse/JSDCLOUD-178
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica