nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JQL over JSD & Jira

Desperado

Dear all,

we currently have setup Jira Service Desk and Jira in our office and we are also able to link issues between those two.

To plan my Team, I need a Kanban/Scrum Board which combines all Service Desk Tasks and all Jira issues from two different Projects.

I know there is always the possibility to create linked Issues from JSD. But that always means we need to do the administrative work twice.

Currently I can not create a Filter which combines JSD Projects and Jira Projects.

Hope you all get my point. Thank you very much.

Best regards

Accepted answers

Matthias Gaiser _K15t_

Hi @Desperado

welcome to the Atlassian Community. What you describe is possible. You can use a board for Jira Service Desk and usual Jira tasks at the same time.

What you need to do is:

create a new board (or reuse an existing one)
configure the filter so that it includes the JSD and Jira projects you like
configure the columns so that no status is left unmapped - otherwise the issues won't be shown.

Does this work for you?

Cheers,
Matthias.

All comments

Matthias Gaiser _K15t_

Hi @Desperado

welcome to the Atlassian Community. What you describe is possible. You can use a board for Jira Service Desk and usual Jira tasks at the same time.

What you need to do is:

create a new board (or reuse an existing one)
configure the filter so that it includes the JSD and Jira projects you like
configure the columns so that no status is left unmapped - otherwise the issues won't be shown.

Does this work for you?

Cheers,
Matthias.

Desperado

Hi @Matthias Gaiser _K15t_

thank's for your quick reply. I tried to change the filter, but if I add the JQL "project = OurServiceDeskProject" it will be empty.

Do we have to link Jira and JSD somewhere? Those are hosted on different Servers.

Regards

Matthias Gaiser _K15t_

Ah, thank you for the pointer that they are on different servers, I was assuming you have both running inside the same Jira which would allow you this kind of integration.

For different servers, I believe there is no standard way to do this. I can think of three possibilities to solve your request right now:

Migrate your JSD to the other Jira server or vice versa
Use an app like Watchtower to have a board across multiple Jiras
Use an issue sync app to sync all issues you're interested in to the other instance where you want to have a look at them

Cheers,
Matthias.

Disclaimer: I'm part of the team behind Backbone Issue Sync for Jira.

Desperado

@Matthias Gaiser _K15t_thanks for your answer. We need to check if we can do so.

Cheers

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-service-desk

jira-server

jira-service-desk-server