Site admin has a license for Jira Service Desk

Question

I have an active directory group as the default group and the only group for application access in Jira Service Desk that contains 3 users. But there is a site admin that has is included  in the agents and I cannot remove him totaling my users to 4.

How can i remove him from the jira service desk agents members.

Petr AST · Answer

@Angélica Luz As always, thank you!)

I never thought that deleting from this page would help!

I appreciate your time, all the best!

Angélica Luz · Answer

Hello @Petr AST,

Thank you for your question!

Although it’s been almost three years, the steps are still the same, but I just tested here and there is one more step.

Go to the Cog icon > User management > Product access > Administration access.

By default it will be administrators and site-admins, so you can remove the site-admins group from Confluence and any other product if necessary.

Please, take your time to test and let us know if you have any other questions.

Kind regards,
Angélica

Petr AST · Answer

@Angélica Luz  Angelica, Good day!

Found your answer:)

I'm trying to remove the confluence license from site-admins now, is there this option at the current time?
Despite the fact that I removed the site-admins group from confluence, when changing the user's role to site-administrator, all licenses are automatically activated.

Is it still possible? Thanks a lot!!

P.s: cloud version