Upgrade to 6.5.1 failed to install service on Windows Server 2012 R2

Enrique Martínez_87q07c

The ElasticSearch is running but Bitbucket isn't, after the upgrade.

The access to the server is restricted to inside campus, sorry.

Here is the log:

[2019-08-09 10:19:39] [info] [ 4572] Commons Daemon procrun (1.0.15.0 64-bit) started
[2019-08-09 10:19:39] [info] [ 4572] Service AtlassianBitbucket name Atlassian Bitbucket AtlassianBitbucket
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.
[2019-08-09 10:19:39] [error] [ 4572] Failed installing 'AtlassianBitbucket' service
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.
[2019-08-09 10:19:39] [error] [ 4572] Commons Daemon procrun failed with exit value: 8 (Failed to install service)
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.

 

Regards,

 

Enrique Martínez.

Ana Retamal

Hi Enrique, 

We'll need more info to understand why you got to this situation. Can you answer the following?:

1. Did you get the error when the installation completed? Or did you get that error message during the process?
2. Can you confirm everything is okay according to the Supported platforms?
3. Can you also check you're following all the steps as per Install Bitbucket Server on Windows?  Or are you trying to run Bitbucket Server as a Windows service?

Let us know!

Ana