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Adding customers to Jira Service Desk

ktran

I was not able to add some of the customers. The error message is: This customer is inactive. You need to activate their account.

I am confused because they should not need to have a Jira Service Desk account.

Accepted answers

Nic Brough -Adaptavist-

This means what it says. The account is inactive, due to being deactivated (or never used after being invited - the customer has never logged in). You'll need them to activate it, or for an admin to remove the "disabled" flag in user management.

All comments

Nic Brough -Adaptavist-

ktran

Thank you. Is there instruction on how the user can activate their account?

Nic Brough -Adaptavist-

Get them to try to log in, then follow the "you have an inactive account" link if they can't just log back in.

ktran

I will try that. However, I am still confused. Customer not suppose to need an account, correct?