JIRA has to identify External ID from an External Application

Question

Hi Team,

Our user is looking for specific integration of CIM with JIRA. the requirement is as follows:

Is it possible for JIRA to recognize Primary Key (## 123456##) / CIM Id / Workflow Id – CIM updates the ticket with this information, but JIRA is not recognizing this data point((## 123456##)), is JIRA receiving this information?

Coudl you please confirm how to enable the functionality so that JIRA will recognize CIM id (through subject line in JIRA mail)

Regards

Varun N

Nic Brough -Adaptavist- · Answer

You'll need to use Jira webhooks to poke data into CIM, or possibly email, whichever it supports for this sort of thing.  Then in CIM, ask it to make REST calls or reply with emails that Jira can process (note for emails, you are going to need advanced email handler apps)

Varun Nedumaran · Answer

Hi Nic,

Do we have any update on the clarification part ?

Regards

Varun N

Varun Nedumaran · Answer

could you please provide us an update on my above response.