Authentication options for Service Desk Customers

Mikael Witt

As a security company, the access to customer data in Service Desk data is a major concern for us and our customers. To enhance security we would like to be able to add 2FA for all customers, possibly using google authenticator or other options.

Is this possible and if so, how would this be done?

Best regards

/Micke

Petter Gonçalves

Hello Mikael,

It is possible to add 2FA protection for all customers that are currently using an Atlassian Account to login in your portal, which you don't need to necessarily add a license to.

There are two ways to add an Atlassian Account for your customers:

- Ask them to navigate to https://id.atlassian.com/signup and create an Atlassian Account

or

- Migrate all your customers to Atlassian Account:

1. Go to your site's Administration at admin.atlassian.com:
   • If you're an admin for one site, you'll land on the Users page of your site.
   • If you're an admin for multiple sites or an organization admin, click a site's name and URL to open the Administration for that site.
2. Click Jira Service Desk.
3. From the customer you want to migrate, select Migrate to Atlassian account from the More options dropdown.

You can have more details about the information provided in the documentation below:

- Manage Jira Service Desk customer accounts

To add the 2FA protection, you can check the documentation below:

- Enforced two-step verification

Let me know if this information helps.