Missing attachements after failure restore

Question

Hello

We had an emergency restore of jira and confluence self hosted installation.

Due to raid controller failure for vm server we had missing backup of storage data (jira, confluence) backup but we still had backup of database which was backed up with our own system.

We had month old backup of storage data (older version of jira and confluence) and we manage to set up and running both jira and confluence. We know that attachements created during that period are gone but some old attachements on old confluence page are missing.
It didnt happened on all spaces, some of them still have visible attachements, while other show empty frames without content. In both cases pages wasnt edited during last month.

Logs doesnt show any useful information but also mention missing avatars for users (we synchronise users with jira, where avatars works ok).

Maybe our restored attachement directory have some old structure which could cause missing files?

Best regards
MR

Mateusz Ratajski · Answer

Hello

Thank you for provided article, we are currently try to resolve situation with its help

Best regards

MR

Stephen Sifers · Answer

Hello Mateusz,

Thanks for walking us through the steps you took to restore and get Confluence back online. Additionally, your notes on what you’re seeing within Confluence for the missing attachments are helpful.

To progress forward, we would suggest reviewing an article we have which assists with resolving issues with missing Confluence attachments. You may find this article here: How to resolve missing attachments in Confluence. If you have a DBA for your database you’ll need to get them involved to assist with working through this article.

Please give the above article a run through and let us know if you’re still having missing attachment issues afterward.

Regards,
Stephen Sifers