How to disable sending email for activate your account?

Question

Hi,

I want to deactivate email below when a new account is created in jira service desk.

Please below

Olga Videc · Answer

Hello @Swarna Radha

I'm afraid that's the problem

This feature is fixed in V3.10

https://jira.atlassian.com/browse/JSDSERVER-1708?_ga=2.175867307.84095573.1565072749-899529972.1531837689

Is there a particular reason you can't upgrade?

BR, Olga

Swarna Radha_0bzusp · Answer

Hi Olga,

I am currently using JSD V3.9. This feature is not available. Please advice.

Thanks

Olga Videc · Answer

Hello @Swarna Radha

Go to your service desk  -> settings -> Customer Notifications  -> Do not send account verification emails

BR, Olga