Can someone please help us! I cannot find anything on this issue. Our confluence upgraded successfully it looks like but we can't log in no matter what possible logins we can think of.
Can you please explain how was upgrade done? Also, please share the error logs from `atlassian-confluence.log` to better understand the problem.
@Milan Chheda [INFOSYSTA]
A snippet of our logs cuz it won't let me post the entire log here. It freezes up.
2019-08-06 07:14:14,224 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']2019-08-06 07:19:14,231 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']2019-08-06 07:24:14,236 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']2019-08-06 07:29:14,247 WARN [Caesium-1-3] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']2019-08-06 07:30:54,557 ERROR [https-jsse-nio-7443-exec-19] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Active Directory server' is not functional during authentication of 'stoyota'. Skipped.-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d352909782019-08-06 07:30:54,807 WARN [https-jsse-nio-7443-exec-19] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:->[com.atlassian.confluence.user.DefaultUserAccessor.authenticate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #315848718)-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d352909782019-08-06 07:30:54,869 WARN [https-jsse-nio-7443-exec-19] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <stoyota>.-- referer: https://confluence.nsshawaii.com:7443/login.action?os_destination=%2Fpages%2Fviewpage.action%3FspaceKey%3DNSS%26title%3DNSS&permissionViolation=true | url: /dologin.action | traceId: 1fa7a47d35290978com.atlassian.crowd.exception.runtime.OperationFailedExceptionat com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:676)at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:76)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)at java.lang.reflect.Method.invoke(Method.java:498)at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)at com.sun.proxy.$Proxy89.authenticate(Unknown Source)at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdAuthenticator.authenticate(EmbeddedCrowdAuthenticator.java:31)at bucket.user.DefaultUserAccessor.authenticate(DefaultUserAccessor.java:522)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)at java.lang.reflect.Method.invoke(Method.java:498)at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:282)at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)at com.sun.proxy.$Proxy107.authenticate(Unknown Source)at com.atlassian.confluence.user.ConfluenceAuthenticator.authenticate(ConfluenceAuthenticator.java:68)at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:90)
@Milan Chheda [INFOSYSTA]to upgrade we just followed the following guide https://confluence.atlassian.com/doc/upgrading-confluence-4578.html
And copied + pasted whatever we saw appropriate from our old server.xml to the newly created server.xml file.
@Milan Chheda [INFOSYSTA]how can we reconnect our Active Directory logins for our Confluence?
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