Why is Bitbucket blocking me when I use my trial Jira account?

Question

I setup a trial Jira Software account, and then went to Bitbucket to setup a repository. I was prompted for an email address. It recognized that I already have an Atlassian account for my Jira account, and invited me to use that account. I elected to do that, and then it responded with a page saying, "<email address> doesn't have access to this content on Bitbucket". Okay I'm lost. Any ideas?

William Hoke · Answer

Ana,

Thanks for chiming in to help me out.

I went ahead and created a Bitbucket account using a different email address, and I was able to successfully link my Jira account to it.

The issue I had occurred when I tried to link a Bitbucket account from Jira and then followed the prompts to create a new Bitbucket account. When prompted for an email address, it responded with a message indicating the discovery of my existing Jira account, with an offer to use that. After accepting that offer, it gave me the error.

I hope that helps you understand the context better. I'm going on memory and may not have the details 100% accurate - apologies if it muddles the picture.

Again - thanks for your help.

Bill

Ana Retamal · Answer

Hi William, welcome to the Community!

I assume the email address mentioned in the message is the same email address you're already using for your Jira account. Using a trial account shouldn't be the problem, there must be something else that is prompting that message. If you're still experiencing this issue, please answer the following questions to help us troubleshoot this for you:

* Were you able to create your Bitbucket account?
* What were you doing when you got that message? Did you get it on the Jira side or the Bitbucket side?
* Are you still getting that message? If so, can you send us a screenshot?

Let us know,

Ana