How to have two assingees? and order tickets automatically by due date?

Question

I need to have the tickets assigned at list to two people, is that posible? in order to click ones name and see all the tickets assigned to that person.

And also we are not having them to sort automatically by due date, we are doing it by hand, is there an option?

Thank you in advance

Mike Rathwell · Answer

Hi @Luisina García , I run up against this same problem with needing multiple assignees all the time. Unfortunately, Jira doesn't provide for this natively. What I've done, usually, is create a second custom field that can have multiple people and call it something like "Alternate Assignees" (to keep the name separate from the system default. Then I pick someone on a team (usually a lead) as the default assignee and add the others to the "Alternate Assignees" field. You can then write a query that handles it such as this which finds all the people and issues that are not complete: project = AND (assignee in (name1, name2,...) OR "Alternate Assignee" in (name3, name4,...) AND resolved is EMPTY You can extend that query to this to sort by due date: project = AND (assignee in (name1, name2,...) OR "Alternate Assignee" in (name3, name4,...) AND resolved is EMPTY ORDER BY due ASC

Jack Brickey · Answer

you can only have a single user in the "Assignee" field. You could consider creating a secondary user picker field for this but it won't have the same behavior as the system Assignee field. You could certainly do a JQL that would show both. For example...

Assignee = jack OR Secondary-Assignee = jack

sorting by due date is a simple mater of clicking on the header in the filter results

Alexey Matveev · Answer

Hello,

You can not assign a ticket to two users. You can create a multi user custom field and set the field with the two users. Then query this field in your JQL queries.

You can sort JQL result by the due date field if you add the order by duedate clause to the JQL query.